Digital goods and virtual goods are excluded from the right of withdrawal, as they are not suitable for return due to their nature. This is regulated in the GDPR (GDPR).
A return and the corresponding reimbursement of the value of the goods cannot be granted after a virtual or digital good has been brokered, as the goods are already considered unsealed and thus make them unsuitable for return.
Excerpt from the withdrawal form:
"By law you have a 14-day right of cancellation. Please note the details and exceptions to this in our terms and conditions. I expressly agree that the execution of the contract will begin before the cancellation period has expired. I have taken note of the fact that with the beginning the execution my right of withdrawal expires. "
We only give a goodwill refund in exceptional cases.
If you have problems with the installation or with the product, we are happy to help. Free help is also possible via Teamviewer (remote maintenance).