You need technical assistance from our support and have already made an appointment for remote maintenance via TeamViewer?
You can contact the Blitzhandel team via our TeamViewer client to start the remote maintenance session.
Important requirements for a successful connection:
- You have already made an appointment in advance.
- After installing the client, you let our customer service know that you are ready to start via live chat or with a free call (not by mail).
- During the session, do not touch the mouse so as not to block access.
Below are instructions on how to download and start the Blitzhandel24 TeamViewer client.
1. Download TeamViewer
On our website you will find the Team Viewer button at the bottom right. Click on it to start the installation.
You can also use the following link:
2. Save file.
You will then see the following view. The installation file saves itself automatically.
Clicking on "Try again" is therefore usually not necessary.
3. Execute the downloaded file.
After the file has been downloaded (duration approx. 15 seconds), you can click on the file.
You can also find the "TeamViewerQS.exe" file under your "Downloads".
Please accept that changes can be made to your device and then the EULA and GCU.
5. Ready to go!
As soon as you see the session code, please let us know that you are ready to go via live chat or phone call. Our technician will then contact you.
Please click "Allow" as soon as you receive a remote control request.
You will receive the following overview at the bottom right of the screen if the connection could be established successfully.
It is still possible for you to access the keyboard and mouse. We do not advise you to do this during remote maintenance, as you will thus block our staff from accessing your mouse pointer.
If you have any questions or receive a question from our staff, you can chat under the TeamViewer overview.
If you have any questions, our customer service team will be happy to help you by phone on +49 3221 2292585 or by email at firstname.lastname@example.org.